Career Highlights and Achievements

Service Advisor * Don Davis Ford Lincoln * Arlington, TX * July, 2011 to July, 2012

·  Customer Satisfaction Index 92%

·  Met 2.5 hours per Repair Order to hit bonus level, and maintained average 1.6 hours per RO for rookie year

·  Completed Masters level training

·  Achieved 36% penetration for major services on Ford Motor Co dealer metrics

·  Race of Champions winner for brakes, batteries and tires

·  Top performer in district for credit card sales

 

Personal Banker * Wells Fargo Bank, Boyd, TX * December, 2008 to June, 2011

·  District leader in sales profitability

·  National top performer in selling Smart Payment Plan

·  Regularly met 5 of 5 metrics for bonus payout

·  Consistently exceeded minimum average of 8 solutions (sales) per day

 

Property Mgmt Assoc * Wells Fargo, Corpus Christi, TX * Oct., 04 to Nov., 08

·  Supported Trust Specialty Assets Department in managing 100+ residential, commercial, and agricultural real estate assets in a fiduciary capacity for High Net Worth clients

·  Managed portfolio of residential properties in all aspects of property management including: Leasing, A/P, A/R, Payroll, Advertising, Soliciting Contractor Bids, Managing Construction/Remodel/Remediation, Insuring, Inspecting, Running Maintenance Crew, etc.

·  Created tracking system to record and analyze data from 50 farms and compile it into a 1-page report using Excel

·  Added value by actively referring new business and increasing penetration with current clientele

 

Master Certified Warranty Administrator * Crosstown Ford, Corpus Christi, TX * February, 2002 to October, 2004

·  Reduced outstanding warranty receivables from $250,000 aging past 90 days to $22,000 on any given day

·  Highest rate of claims paid first time in South Texas Region

·  Analyzed warranty trend reports to identify and improve problem areas

·  Cross-trained in dispatch and booking

·  Orchestrated system conversion without disruption to work in process or payroll

 

Human Resources Assistant * GreatAmerica Leasing, Cedar Rapids, IA * November, 1999 to February, 2002

·  Created tracking system to follow candidates throughout hiring process, ensuring that candidates who were previously eliminated do not have an unfair advantage by reapplying

·  Participated in steering committees which governed how the business was to run, in order to become an “Employer of Choice”

·  Coordinated benefits enrollment and open enrollment.  Found providers to offer more benefits to our employees at no cost to the company

·  Prepared reports documenting Department of Labor statistics to prove that attracting, retaining, training and rewarding employees reduces overall costs and add value to the bottom line

 

Education and Other Experience

·  Tarrant County College * 1996 * Associate of Arts in Accounting and Journalism

o  Graduated With Honors * 3.75 GPA * Alpha Member Phi Theta Kappa

·  Entertainment Editor * The Collegian

·  Published Writer, Public Speaker, Musical Theater Performer

·  Mermaid at Aquarena Springs in San Marcos, TX 1983